Our Guarantee & Warranty - CleanRun Air Duct Cleaning Phoenix

The CleanRun Air Duct Cleaning Phoenix Guarantee

When we pull our equipment back to the van in Phoenix, we leave behind more than cleaner ducts. We leave a written record of exactly what was done, what it cost, and what we’ll fix if anything falls short. Our guarantee isn’t a slogan on a magnet. It’s Haven Standard Clause 1 in action: a written price before any work starts, a documented photo record of every duct run when we finish, and the 365-Day Done Right Promise backing both. If the work isn’t right, we make it right. Not after a manager review, not after a callback queue. We fix it. That’s what standing behind our work means for a Phoenix homeowner.

Call (480) 500-6377

What’s Covered

• Workmanship on every duct run. We guarantee the physical cleaning, sealing, or repair we perform in your Phoenix home meets the scope described in your written price agreement, with before-and-after photos from inside every run to prove it.
• Parts and materials we supply. Any replacement register, sealant, or sanitizing agent we install is covered against failure due to our installation, with the terms noted on your written job record.
• Cleanup after ourselves. We guarantee your home is left as clean as we found it, including floor protection, register reinstallation, and debris containment during negative-pressure extraction.
• Arrival when promised. Your scheduled window is a commitment, not a suggestion. If we miss it without prior notice, we note the delay on your written record and address it under the 365-Day Done Right Promise.
• Honest, upfront pricing with no variance. The written price you approve before we touch a single panel is the price you pay. Haven Standard Clause 1 prohibits any invoice exceeding that number for the agreed scope.

Our Satisfaction Promise

If something about your Phoenix duct cleaning doesn’t match what we promised, you don’t need to argue. You need to call (480) 500-6377. A live person answers, 24/7, and your concern goes directly to Tomas Reyes or a designated lead technician who has access to your photo record and written scope.

Here’s what happens next. We review your documented photo record, the written price agreement you signed, and any notes from the crew who were in your home. If we missed something in the scope, we schedule a return visit at no charge. If a seal we applied failed, we reapply it. If debris remains in a duct run we claimed to clean, we clean it again and photograph the correction. The 365-Day Done Right Promise is a written guarantee, not a policy that disappears into a manager’s inbox. It applies to every job we’ve done in Phoenix since 2013.

We don’t ask you to trust our feelings about your ducts. We ask you to trust the evidence: dated, location-stamped photos from inside your plenum, your main trunk, and every branch duct run we accessed. If the evidence doesn’t match your experience, the promise activates. Simple as that.

Before

After

Licensed & Insured Backing

A guarantee is only as solid as the business behind it. CleanRun Air Duct Cleaning Phoenix is state-licensed and carries full insurance and bonding. That means if the unexpected happens, your property is protected and our work carries legal standing. Tomas Reyes publishes his license number openly because hiding credentials is what operators do when they plan to disappear.

Insurance and bonding aren’t marketing decorations. They’re the financial backbone that lets us honor the 365-Day Done Right Promise without hedging. When we say we’ll make it right, we mean we have the operational history, the documented processes, and the coverage to do so. Since 2013, we’ve served over 52,000 homes with this same structure: written price, verified crew, photo record, guaranteed outcome. Phoenix homeowners don’t need to wonder if we’ll still be around to honor our word. We’ve already been here twelve years, and every job record is archived to prove it.

How Our Guarantee Compares to Typical Phoenix Duct Cleaning Offers

Most homeowners in Phoenix have seen the coupon ads: $49 whole-house special, $89 air duct cleaning, prices that don’t survive the first phone call. What arrives is a per-vent upsell, a “mold” scare, or a bill three times the teaser rate. We don’t participate in that market because it trains customers to expect deception.

Our approach is different, and it’s been different since our first job. We name a whole-system price range for your Phoenix home before we schedule: typically $350-$650 for a standard residential air duct cleaning, $150-$275 for dryer vent cleaning, and $400-$900 for full HVAC cleaning with coil and blower service. Duct repair and sealing runs $200-$600 depending on accessibility and material. Air quality and sanitizing services range $100-$300 when added to a cleaning. These are honest ranges for real work with professional-grade equipment: Rotobrush contact cleaning systems, Nikro negative-pressure extractors, Abatement Technologies HEPA filtration, and Honeywell, Aprilaire, and Guardsman air quality components.

The written price we deliver before work starts is derived from your actual system: square footage, register count, duct accessibility, and what our inspection camera shows in your plenum. Not a guess. Not a hook. A real number you can compare against any competitor’s quote through our Free Second Opinion program. Bring us a written estimate from another Phoenix duct cleaning company and we’ll put our number beside it, line by line, with no charge and no obligation.

What You’re Holding When We Leave

Every CleanRun customer in Phoenix receives three physical or digital deliverables:

• Written Price Agreement. The scope and price you approved, with both signatures, dated, with license number noted.
• Documented Photo Record. Before and after images from inside every duct run we accessed, location-stamped and sequenced. You see what we saw. If a run couldn’t be photographed, we note why in writing.
• 365-Day Done Right Promise. The guarantee terms, with activation instructions and direct contact information for Tomas Reyes or the lead technician on your job.

These aren’t comfort items. They’re evidence. In an industry where most competitors leave behind a handwritten receipt and a vague “satisfaction guaranteed,” we leave a file you can use for home sale disclosure, insurance documentation, or your own maintenance records. Since 2013, we’ve built our Phoenix reputation on this paper trail. It’s how a homeowner in Arcadia proved her ducts were cleaned before closing. It’s how a family in Ahwatukee documented pre-existing condition for an HVAC warranty claim.

Common Questions About Our Guarantee

What if I find debris after you leave?

Call (480) 500-6377 within 365 days and we’ll review your photo record against your concern. If we missed a run in the scope, we return and correct it at no charge. The documented photo record protects both of us, and we’re confident enough in our work to stand behind it.

Does the guarantee cover equipment you didn’t install?

No. Our guarantee covers workmanship and materials we supply and install. Existing HVAC components, manufacturer defects in equipment we didn’t provide, or damage from events after our visit fall outside the 365-Day Done Right Promise. We note existing conditions in your written scope to prevent confusion.

How do I know the photo record is real?

Every image is location-stamped with your address and sequenced by time. The before photo of your living room register shows the register in place; the after shows the same register, same angle, same lighting, with visible difference in the duct interior. We’ve delivered over 52,000 of these records since 2013. Faking them would be harder than doing the work honestly.

Why don’t you offer a “lifetime” guarantee like some competitors?

Because “lifetime” usually means the lifetime of the company, and duct cleaning companies in Phoenix with lifetime guarantees tend to have short lifetimes. Our 365-Day Done Right Promise is a real commitment from a real business with a real track record. Twelve years, 52,000 homes, same owner. That’s the guarantee that matters.

Can I get a copy of my job record later?

Yes. We archive every photo record and written agreement. Call (480) 500-6377 with your service date and address, and we’ll reproduce your file. There’s no charge for this. It’s part of serving Phoenix homeowners who plan to stay in their homes for years and need maintenance history they can trust.

The Haven Standard Behind Our Guarantee

CleanRun Air Duct Cleaning Phoenix operates under the H.A.V.E.N. Standard, a set of operational clauses that govern how we treat your home, your time, and your money. Haven Standard Clause 1 is written upfront pricing. Clause 3 is verified crews: background-checked, uniformed technicians identified by name before arrival. The 365-Day Done Right Promise sits across all clauses as our accountability mechanism.

We’re not a franchise. We’re independently owned and operated by Tomas Reyes, who has been on ducts in Phoenix since 2013 and still reviews photo records from jobs personally. When you call (480) 500-6377, you reach a live person who can access your file, not a call center reading from a script.

Our guarantee isn’t the best in Phoenix because we wrote better language than competitors. It’s the best because we built the systems to honor it: documented, photographed, priced in writing, and backed by a owner who answers his phone.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Phoenix, serving Phoenix homeowners since 2013.